We have a demo instance and a production instance of a particular workflow. I got a frantic call from one of the business people telling me that she didn’t have access to all of the roles in the demo instance that she does in production.
I verified this and attempted to correct it by assigning her to the various additional roles. When I asked her to close her browser, then re-open it and navigate back to her worklist, no change had been made.
Had this happen today: The business contacted me because they had a worklist item they couldn’t release.
As I was walking our business users through the role management features of the K2 Workspace, they lamented that they K2 didn’t give them visibility inside of the Active Directory groups which are assigned to various roles. My quick solution was to provide them with a PowerShell script which would give them the insight they were looking for.
I was recently asked if one can determine whether a specific person has a specific process instance in his/her worklist. The answer is yes — an administrator can do this from the K2 Workspace if some attributes about the process instance are known.
One element of managing workflows through the K2 Workspace that has always been a little tricky has been the addition of users to a role. There are some details about it which seem to me to be easy to miss. I’d like to help with that. Continue reading